Incivility from patients and their families: can organisational justice protect nurses from burnout?

Authors: Campana K.L., Hammoud S.

Source: Journal of Nursing Management 2015, 23, 716–725.

The aim of this study was to determine whether interpersonal and informational justice influence the association between daily experiences of incivility and burnout among nurses.

Research has suggested that incivility is a concern for managers. Nurses regularly experience incivility, particularly from their patients and patients’ families. Incivility, in turn, can increase symptoms of burnout.

Nursing managers can help employees by ensuring that management’s decisions are transparent. In addition, managers should be aware that in organisations with higher interpersonal justice, nurses might be more likely to experience symptoms of burnout as a result of incivility from patients and their families.

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