Authors: Prendiville V
Br J Community Nurs. 2016 Dec 02;21(12):599-605
Demonstrating our value as individual practitioners and services is a key priority. Developing robust process and outcome measures supports us to achieve this. Outcomes also enable us to provide the highest level of patient-centred care by helping us to re-model the relationship between user and provider through capturing and using patient-related experience and outcome measures to inform service development. This article discusses our journey as a dietetic service in developing and implementing an outcomes framework utilising quality improvement methodology. This work was undertaken as part of a Silver 'Improving Quality Together' (IQT) project, a 1000 Lives initiative ( NHS Wales, 2013 ). Find out more about improving quality together at www.IQT.wales.nhs.uk .